You may cancel your order before it has been shipped for a full refund. Once your order enters the shipping process, cancellation is no longer possible. To cancel an order, please contact our customer service team immediately after placing your order. Refunds for cancelled orders will be processed within 3-5 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product). To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method. The exact timing of the refund posting depends on your payment provider's policies. Please note that we cannot refund original shipping charges unless the return is due to our error. Sale items may only be eligible for store credit at our discretion.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us with details of your purchase and refund request. We will investigate the matter and keep you updated on our findings. In cases where the refund was processed but not received, we may need to coordinate with your financial institution to resolve the issue.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xiaohenssbsbsbyuo Solutions
Address: 24 Terazije Square, 11000 Belgrade, Serbia
Phone: +381 11 452 8361
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central European Time, excluding public holidays.
