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SHIPPING POLICY

Shipping Overview

At our store, we take pride in delivering high-quality products to your doorstep with care and efficiency. Whether you're shopping for everyday essentials or specialty items, our team processes all orders within 1-2 business days after payment confirmation. We partner with trusted carriers to ensure your items are packaged securely and dispatched promptly. For time-sensitive deliveries, we recommend reviewing our shipping timeframe below.

Shipping Timeframe

Processing times may vary slightly depending on order volume and product availability. Most orders are prepared for shipment within 48 hours, excluding weekends and holidays. Once dispatched, domestic deliveries typically take 3-7 business days, while international shipments may require 10-20 business days depending on destination and customs clearance. Seasonal peaks or unforeseen circumstances may occasionally extend these estimates.

Shipping Costs

We offer the following shipping options: Standard Shipping (10-15 Business Days): 0-60$; Free (10-15 Business Days): 60$-9999$. Shipping fees are calculated automatically at checkout based on your location and order value. For orders qualifying for free shipping, the benefit applies automatically without the need for promo codes.

Shipping Regions

We currently ship to over 50 countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with shipping restrictions may not be serviceable. During checkout, our system will verify your address eligibility. For inquiries about specific destinations, please contact our support team before placing your order.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number and carrier information. You can monitor your package's progress directly through the carrier's website or via the tracking link provided. For consolidated shipments, tracking updates may take 24-48 hours to activate after dispatch.

Delayed or Lost Shipments

While we strive for timely deliveries, occasional delays may occur due to carrier issues or customs inspections. If your shipment exceeds the estimated delivery window by more than 5 business days or shows no tracking updates for 7 days, please contact us at [email protected] with your order number. We'll investigate promptly and keep you informed throughout the resolution process.

Customs & Import Duties

International orders may be subject to customs fees, taxes, or import duties determined by your local authorities. These charges are the responsibility of the recipient and are not included in our product or shipping costs. We declare all packages accurately according to international shipping regulations. For guidance on potential fees, we recommend consulting your country's customs office before ordering.
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Ultimate Collection of Sneakers, Sandals & Boots | Sole Odyssey
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